Job Listing

Job Purpose

To provide high-quality, responsive and flexible administrative support across the service, ensuring
efficient day-to-day administration and delivering a professional service to all users

Role and Responsibilities

Provide reception and front-of-house support, welcoming visitors and responding to enquiries from service users.
Provide administrative support across the service using Microsoft Office, Google Workspace, Arbor and other relevant systems.
Manage telephone enquiries, directing calls and taking accurate messages.
Act as a first point of contact for all service users and coordinate appointments and communications.
Prepare, draft and distribute correspondence, emails and service communications.
Order supplies, receive deliveries, maintain stock records and coordinate central stores.
Organisation of trips, including booking coaches, accommodation and venues.
Administration work in connection with all service users  
Maintain accurate records within Arbor.
Administration of the cashless catering system as and when required.
Provide HR administrative support including recruitment administration, onboarding, personnel records and confidential documentation.
Manage assessment data within Arbor and other relevant systems, ensuring records are accurate, reliable and maintained effectively.
Produce, distribute and analyse assessment information to monitor service user progress, identify trends and support comparison against internal and national benchmarks.
Covering for other team members and assisting others during busy times.
Maintain confidentiality and comply with safeguarding, GDPR and academy procedures.
Undertake training and other duties requested by BSM or SLT

Qualifications and Education Requirements

GCSE English at grade A – C or equivalent

Experience
Previous administration experience in an office environment
High level of experience of Microsoft office and Google Workspace

Knowledge & Skills

Accurate and fast typing skills
ICT literacy to meet the requirements of the Job Description
Excellent interpersonal skills
Excellent organisation skills
Ability to work as part of a team and to use initiative when required
Ability to cope with conflicting demands, deadlines and interruptions
Ability to maintain confidentiality at all times
The ability to work to tight deadlines.
Resilience and a sense of humour when working under pressure.
Willingness to be flexible
Willingness to undertake further training as appropriate
Willingness to undertake First Aid training

Monday to Friday 08:00 - 16:00

DW55717