Job Listing

We are seeking a highly organised and experienced B2B Customer Services Co-Ordinator with a minimum of 3 years’ experience in a similar role for a client based in Biggleswade.

This is a fast-paced, varied role providing first-class customer service while supporting estimating, order processing, and job coordination activities.

Main Duties and Responsibilities:

• To provide excellent customer service to customers at all times. A professional manner is essential to give customers a good first impression
• Responsible for providing assistance to customers in a timely and friendly manner, offering advice and support. Due to the nature of the business meticulous attention to detail is essential i.e. part numbers, serial numbers etc.
• Preparing and actioning estimates, revised estimates and any other requirements utilising MRO system, pricing systems and spreadsheets
• Processing orders , repairs, and new parts on the system
• Compiling and emailing estimates, RFQ parts quotations to customers and following up
• Planning jobs raised to progress / induct into the Workshop
• Advising customers on progress of work going through the workshop
• To carry out other responsible instructions from management

Person Specification

• Excellent organisation skills with the ability to multitask and prioritise workload (due to work, at times, being given at short notice)
• Calm, professional manner with the ability to find solutions for customers
• To be computer literate in Microsoft Office (Word, Excel, Outlook, and TEAMS)
• To have a professional smart and business-like appearance
• A good sense of humour

Experience:

• Minimum of 3 years Customer Service and Administrator experience in a fast paced environment
• Confident telephone manner
• Excellent communication skills

Salary : Dependent on experience

Hours: Monday to Friday 8am – 5pm (with rota 7:30am – 4:30pm alternative weeks)

Benefits

• Holiday: 20 days plus BHs, increasing up to 23 days plus BHs
• Pension – 5% employee / 3% company (after probation period)
• Company events
• Free refreshments

NA54253